All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranted time (40 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you’ve received (but you must return the item at your expense and the item must not be used)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g not cleared by customs, delayed by a natural disaster).
- We do not accept returns on intimates, swimwear, lingerie and beauty items, or discounted items, unless a customer received a wrong item or the item was faulty.
You can submit refund requests within 15 days after the guaranted period for delivery (40 days) has expired. You can do it by sending a message on Contact us page.
How to Reach Us
Go to our Support Center and describe the issue in detail, including the return reason, along with your order number and SKU product number. For defective, incorrect or not as described item, please send us a clear picture or video of the problem.
- Our Responsibility:
If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange.
Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense. This solution is only when Shopazam is responsible for shipping the wrong item/ size.
Additional notes about Warranty
All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging.
If the customer requests a refund, we will refund the original product cost upon receiving the returned item. All shipping fees to return the item, and the original shipping fees, are non-refundable.
For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as below:
Paypal account refunds: Up to 48 hours
Credit card refunds: Between 7-14 business days
Wallet refunds: Up to 24 hours.
Please contact our Support Center for further help. We will do our very best to help you and reply to all messages within 24 hours.